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Support & Frequently Asked Questions

Our support team is here to help you!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to support@stylishgears.com.

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQs

Order changing questions:

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via support@stylishgears.com. Do not forget to mention your order number when contacting our support team.

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to support@stylishgears.com and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.

As long as your items are not in print yet, you can still cancel your order. When your item is "in print" we cannot cancel anymore since they are already being made. To cancel your order mail us at support@stylishgears.com. Use "Cancel order #ORDERNUMBER" and we will take care of it.

Returns and Refunds

Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully:

  • A change in size
    It happens that you make a mistake. We are all human right? Please make sure to send us your change request within 24 hours of placing your order. We do not bulk print our shirts, these are all custom, made to order shirts, so once it gets printed we would not be able to make any changes. Send your change request to support@stylishgears.com
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • You received a damaged/faulty item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@stylishgears.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
  • If you meet the above criteria please shoot us an email to support@stylishgears.com.
    Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

Currently we run all our support digitally. Therefor there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import. 

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

This is divided into 2 parts:

PRODUCTION TIMES:

Keep in mind that we print on demand, everything is hand made just for you in America (printing, cutting and sewing). Therefor we take about 2-7 business days to create our Leggings. Then you should add shipping times on top of that. 

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Basically we do everything to get you your order in a timely fashion.

SHIPPING TIMES:

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

To Basic Expedited
USA 3-5 business days via USPS
3-8 business days via DHL		 1-3 business days via DHL
Canada 5-10 business days without tracking 1-5 business days via DHL
Worldwide 10-20 business days without tracking 1-5 business days via DHL

My question is not answered in the FAQs, what should i do?

Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.

You can do so by sending an E-mail to support@stylishgears.com. If it is about an order you made, please be as descriptive as possible and don't forget include your Order Number.